Thank you for shopping at https://suntastic.lk, We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
We do not accept returns or offer refunds once an order has been placed. Please ensure that you review your order carefully before completing your purchase.
We offer exchanges only in the case of receiving an incorrect, damaged, or defective item. If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 3 days of receiving your order. The item must be unused, in its original condition, and in the original packaging.
Certain items cannot be exchanged, including but not limited to:
Gift cards.
Downloadable or digital products.
Personalized or custom-made items.
Perishable goods.
If your order arrives damaged or defective, please contact us immediately with proof (such as photos or videos). We will arrange for a replacement, depending on product availability.
Customers are responsible for shipping costs associated with exchanges unless the exchange is due to our error (e.g., wrong or defective item). In such cases, we will provide a prepaid shipping label.
Once we receive and inspect the returned item for exchange, the new item will be processed and shipped within 14 business days.
If you have any questions about our exchange policy, please contact our customer support team. We’re here to help and ensure you have a smooth shopping experience.
